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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Exchange or Return
Process your exchange or return please submit using link below. If you have any issues or questions, feel free to reach out to CS@JohnnyFlyCo.com !
| Return Policy | Exchange Policy |
| 30 Day Full Refund | 60 Day Exchange |
| 60 Day Store Credit/Gift Card |
- Returns must be in brand new condition, with original packaging and proof of purchase.
- Returns must be requested for return within 30 days of the original delivery to you.
- For exchange, please specify the item in which you wish to receive in place of your original purchase.
- If you would like help choosing your replacement please contact us at CS@JohnnyFlyCo.com or give us a call 1-888-987-5359
** Custom Prescription lenses are not eligible for return or exchange. We will however return or exchange the frame itself if requested **
Items purchased directly from our online store or storefront are eligible for returns/exchange. Proof of purchase and original packaging are required. Once received, your new exchange will ship within 1-2 days OR you will be issued a refund including a confirmation email of the cancellation of your order.
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