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Exchanges
Exchage within 60 days of recieved product.
Returns
Return within 30 days of recieved product.
Let us help
If you have any issues or questions, feel free to reach out to CS@JohnnyFlyCo.com
FAQ
SHIPPING & RETURNS
Returns must be in brand new condition, with original packaging and proof of purchase.
Returns must be requested for return within 30 days of the original delivery to you.
For exchange, please specify the item in which you wish to receive in place of your original purchase.
If you would like help choosing your replacement please contact us at CS@JohnnyFlyCo.com or give us a call 1-888-987-5359
We want you to love your frames! Need a different fit, or like another color? We offer a free 60 Day Exchange. Simply place an exchange request and we will send you a pre-paid label, and will make the swap!
Prescription lens orders are subject to a $50(single vision) or $80( Progressive) restocking fee if returned or exchanged.
We do offer full return on the frames themsevles, the restocking charge will only apply to customized product or lensing.
Additionaly, if want to exchange your prescription frame itself for a different color in the same frame, we are more than happy to do so and move your lenses over to your specified color.
To facilitate any of the above, please reach out to us via RX@JohnnyFly.com and we will be in touch to help get this resolved for you ASAP
International orders are subject to shipping charges for returns or exchange. Please email rex@JohnnyFly.com for more detailed return instructions for international orders.
Need help?
SEND US A MESSAGE
Give us a ring
1-888-987-JFLY (5359)
Email address:
CS@JohnnyFly.com
address:
519 E. 36th St,
Charlotte, NC 28205
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