Política de reembolso
Return & Exchange Policy
We want you to love your Johnny Fly eyewear. If something isn't right, we're here to help.
At a Glance
| Window | What You Get | |
|---|---|---|
| Return for Refund | Within 30 days of delivery | Full refund to original payment method |
| Return for Store Credit | Within 60 days of delivery | Store credit / gift card for full purchase amount |
| Exchange | Within 60 days of delivery | Replacement item of equal value |
How to Start a Return or Exchange
Submit your request through our returns portal:
If you'd like help choosing a replacement or have any questions, reach out:
- Email: cs@johnnyfly.com
- Phone: 1-888-987-5359
Requirements
To be eligible for a return, exchange, or store credit:
- Items must be in brand new, unworn condition
- Original packaging must be included (case, cloth, box)
- Proof of purchase is required
- Items must be purchased directly from our online store or one of our retail locations
- The request must be submitted within the windows listed above
Custom Prescription Lenses
Because prescription lenses are cut specifically for you, custom Rx lenses are not eligible for return or exchange. However, if there's an issue with the frame itself, we're happy to return or exchange the frame.
If you received a prescription order that doesn't look right, contact us at cs@johnnyfly.com — we'll make it right.
Return Shipping
We've got you covered. A prepaid return shipping label will be provided through our returns portal when you submit your request — no out-of-pocket cost to you.
Processing Times
- Exchanges: Once we receive your return, your replacement ships within 1–2 business days
- Refunds: Processed within 3–5 business days of receipt. You'll get a confirmation email once the refund is issued. Please allow an additional 5–10 business days for the refund to appear on your original payment method, depending on your bank
- Store Credit: Issued as a gift card code via email, usually within 1–2 business days of receipt
Items Not Eligible for Return
- Custom prescription lenses (frame only is eligible)
- Final sale items
- Items damaged through wear, misuse, or accident
- Items purchased through third-party retailers (please contact the original retailer)
Questions?
We're here to help. Reach us at cs@johnnyfly.com or 1-888-987-5359 — we'll respond within one business day.